<p>Auctions at BigDeal.com are different than traditional eBay-style Internet auctions.</p> <p>1- You need to purchase Bid Tokens to participate. &nbsp;Bid Tokens cost $0.75 each.</p> <p>2- All auctions start at a price of $0. &nbsp;All auctions are for <strong>new, factory-sealed items</strong>.</p> <p>3- Each bid increases the auction price by a fixed amount ($0.15 or less if indicated) and adds up to 30 seconds to the auction clock so that everyone has a fair chance to bid.</p> <p>4- The final bidder when the clock hits zero wins. &nbsp;Winners save approximately 65% on average.</p> 2010-01-19T15:45:55-08:00 74412 2351 101270 false true false true 0 0 Nicolas Darveau-Garneau, CEO 5589968 2010-01-19T15:54:53-08:00 <p class="MsoNormal"><span style="font-family: Arial;">Click one of the “Buy Bids” buttons you’ll see throughout the site.<span style="mso-spacerun: yes;">&nbsp; </span>(The buttons aren’t hard to find -- they’re everywhere.) Enter your credit card information, or pay with your PayPal account, and the bids will appear in your account immediately.<span style="mso-spacerun: yes;">&nbsp;</span></span></p> <p class="MsoNormal"><span style="font-family: Arial;">Bid tokens cost $0.75 each. </span></p> <p class="MsoNormal"><span style="font-family: Arial;">They come in packs of 30, 50, 100, 200 or 300.<span style="font-family: Arial;"><span style="mso-spacerun: yes;">&nbsp;O</span>nce bought, bid tokens can be used for 365 days on any BigDeal.com auction.</span></span></p> <p class="MsoNormal">Bid Tokens used in an auction are not refundable.</p> 2009-11-04T18:01:33-08:00 74412 3703 75648 false true false true 1 0 Support 5645718 2010-01-19T15:55:20-08:00 <p class="MsoNormal">Anytime during an auction or up to 24 hours after the auction is over, you always have the <strong>option</strong> to buy the auction item for its "Buy It Now" price.</p> <p class="MsoNormal">The Buy It Now price starts at the usual retail price of the item. &nbsp;Every time you bid on that item, your Buy It Now price is reduced by $0.75.</p> <p class="MsoNormal">For example, if you are bidding on the Xbox 360 Elite below, your Buy It Now price as you enter the auction will be $293.99 (our price for that item).</p> <p class="MsoNormal">After your first bid, your Buy It Now price will be $293.24 ($293.99 - $0.75). &nbsp;You can now buy the Xbox 360 Elite for $293.24 + S&amp;H.</p> <p class="MsoNormal">There is no limit to how low your Buy It Now price can go. &nbsp;If you bid 100 times on the Xbox 360, your Buy It Now price will be $218.99 ($293.99 - 100 x $0.75).</p> <p class="MsoNormal">We offer this option so that users who do not win an auction do not go home empty-handed. &nbsp;Basically, we offer a 100% credit for all the bids you place in an auction if you buy the item from us.</p> <p class="MsoNormal">If you win the auction, you get a great discount. &nbsp;If you don't, you pay the normal retail price. &nbsp;What could be better?</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal"><strong><img src="/attachments/token/3scinag4f3i21uk/?name=Picture_1.png" border="0" alt="Picture_1.png" /></strong></p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal"><strong><img src="/attachments/token/bo9r80kof1k5erh/?name=Picture_2.png" border="0" alt="Picture_2.png" /><br /></strong></p> 2009-11-04T17:32:13-08:00 74412 14073 75643 false true false true 2 0 Support 5645718 2010-01-19T15:25:15-08:00 <p class="MsoNormal">We think "Loyalty Bucks" are one of the coolest features on BigDeal.com.</p> <p class="MsoNormal">Every time you buy Bid Tokens on BigDeal.com, you get the equivalent amount of Loyalty Bucks. &nbsp;For example, if you buy $25 of Bid Tokens, you get $25 in Loyalty Bucks. &nbsp;Loyalty Bucks&nbsp;can be used to get large discounts on popular items in our Rewards Store.</p> <p class="MsoNormal">Here’s how it works: At any point, click the "Redeem Loyalty Bucks" link located under the orange "Buy Bids" button. You'll land in our Loyalty Rewards Store. Select an item that catches your eye. You'll be able to use your Loyalty Bucks to get a large discount on that item. &nbsp;For example, with $25 in Loyalty Bucks, you can get a $100 item for about $75.</p> <p class="MsoNormal">Here is a clever way to use your Loyalty Bucks: &nbsp;buy $25 in Bid Tokens then use your $25 in Loyalty Bucks to buy a $100 item for $75. &nbsp;You've spent $100 and you have a $100 item + $25 of Bid Tokens. &nbsp;Your Bid Tokens are basically free!</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal"><img src="/attachments/token/azmur31ck69whof/?name=Picture_4.png" border="0" alt="Picture_4.png" /></p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal"><img src="/attachments/token/5y0ge7skp1br04j/?name=Picture_5.png" border="0" alt="Picture_5.png" /></p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal"><img src="/attachments/token/e8wmpsctta8mdbl/?name=Picture_7.png" border="0" alt="Picture_7.png" /></p> 2009-11-04T17:52:28-08:00 74412 13465 75646 false true false true 3 0 Support 5645718 2010-01-19T16:29:03-08:00 <ol> <li>Close all other programs and browser tabs running on your computer for optimum performance in our real-time auctions.</li> <li>Bid on items that you really want for yourself or to give as gifts. That way, if you don't win the auction, you can use our&nbsp;<a href="http://support.bigdeal.com/forums/74412/entries/75643" target="_self" title="BUY IT NOW">BUY IT NOW</a>&nbsp;feature which lets you buy the item at a discount equal to all the bids you used in the auction. &nbsp;For example, if you're bidding on a $200 item and invest $75 bidding, you can buy the item for $125.</li> <li>Make sure you have enough bids so you don't run out in the middle of an auction. &nbsp;You can always&nbsp;<a href="https://secure.bigdeal.com/bids/purchase/" target="_self" title="Buy Bids">buy more bids</a>&nbsp;but it can take up to 1 minute to do so.</li> <li>Don't use the home page to bid (unless you want to bid on multiple auctions). &nbsp;Instead click on the auction you want to bid on and use that page instead.</li> <li>Pay close attention to the bottom of the auction page. We give you a lot of information on each auction to help you create your strategy.</li> <li>You can see all the bids placed in an auction. &nbsp;Learn the bidding patterns of other bidders. &nbsp;Placing bids randomly is not usually a good strategy.</li> <li>Bid on one or two auctions at a time and concentrate on the details of the bidding patterns of other bidders.</li> <li>Compete for bid packages. &nbsp;If you win a bid package, you can earn bids at a reduced price.</li> <li>Look at our&nbsp;<a href="http://bigdeal.com/auctions/winners/" target="_self" title="Winners Page">Winners</a>&nbsp;page. &nbsp;You can see what items attract light or heavy competition.</li> <li>Some days of the week and times of day have lighter or heavier competition. &nbsp;Bid accordingly.</li> <li>Some users like to bid with a few seconds left to see if anyone will bid before them. &nbsp;That strategy can help save bids but can seem passive to other bidders.</li> <li>Some users like to bid aggressively as soon as someone else bids. &nbsp;That strategy can help limit competition but it costs a lot of bids.</li> <li>Some users like to skip turns to try to save bids. &nbsp;That strategy can work but can be risky as the auction can end.</li> <li>Some users like to bid on every turn. &nbsp;That strategy ensures that the auction will continue but it can be expensive.</li> <li>Use a combination of the 4 strategies above depending on the auction you are in and the bidding patterns of other bidders.</li> </ol> 2010-01-20T16:18:06-08:00 74412 11982 101701 false true false true 4 0 Nicolas Darveau-Garneau, CEO 5589968 2010-01-20T16:18:33-08:00 <ol> <li>Close all other programs and browser tabs running on your computer for optimum performance in our real-time auctions.</li> <li>Bid on items that you really want for yourself or to give as gifts. That way, if you don't win the auction, you can use our <a href="http://support.bigdeal.com/forums/74412/entries/75643" target="_self" title="BUY IT NOW">BUY IT NOW</a> feature which lets you buy the item at a discount equal to all the bids you used in the auction. &nbsp;For example, if you're bidding on a $200 item and invest $75 bidding, you can buy the item for $125.</li> <li>Make sure you have enough bids so you don't run out in the middle of an auction. &nbsp;You can always <a href="https://secure.bigdeal.com/bids/purchase/" target="_self" title="Buy Bids">buy more bids</a> but it can take up to 1 minute to do so.</li> <li>Don't use the home page to bid (unless you want to bid on multiple auctions). &nbsp;Instead click on the auction you want to bid on and use that page instead.</li> <li>Pay close attention to the bottom of the auction page. We give you a lot of information on each auction to help you create your strategy.</li> </ol> 2009-12-03T14:59:14-08:00 tips 74412 2656 85161 false true false true 5 0 Support 5645718 2009-12-03T15:57:15-08:00 <ol> <li>You can see all the bids placed in an auction. &nbsp;Learn the bidding patterns of other bidders. &nbsp;Placing bids randomly is not usually a good strategy.</li> <li>Bid on one or two auctions at a time and concentrate on the details of the bidding patterns of other bidders.</li> <li>Compete for bid packages. &nbsp;If you win a bid package, you can earn bids at a reduced price.</li> <li>Look at our <a href="http://bigdeal.com/auctions/winners/" target="_self" title="Winners Page">Winners</a> page. &nbsp;You can see what items attract light or heavy competition.</li> <li>Some days of the week and times of day have lighter or heavier competition. &nbsp;Bid accordingly.</li> </ol> 2009-12-03T15:03:27-08:00 tips 74412 1993 85165 false true false true 6 0 Support 5645718 2009-12-03T16:01:59-08:00 <ol> <li>Some users like to bid with a few seconds left to see if anyone will bid before them. &nbsp;That strategy can help save bids but can seem passive to other bidders.</li> <li>Some users like to bid aggressively as soon as someone else bids. &nbsp;That strategy can help limit competition but it costs a lot of bids.</li> <li>Some users like to skip turns to try to save bids. &nbsp;That strategy can work but can be risky as the auction can end.</li> <li>Some users like to bid on every turn. &nbsp;That strategy ensures that the auction will continue but it can be expensive.</li> <li>Use a combination of the 4 strategies above depending on the auction you are in and the bidding patterns of other bidders.</li> </ol> <p>&nbsp;</p> 2009-12-03T15:45:13-08:00 bids_and_bidding tips 74412 2296 85177 false true false true 7 0 Support 5645718 2009-12-03T16:18:30-08:00 <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">Here are the key items you’ll see on the Auction Detail page:</span></p> <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">Auction Type:&nbsp; </span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">Most auctions are 15 cent auctions, meaning that every bid raises the price of the item by exactly 15 cents. If the auction is something other than a 15 cent auction, it will be clearly indicated on the auction.&nbsp;</span></p> <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">Views: </span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">A handsome photo of the item being auctioned, plus a series of alternate images: close-ups, side views, or whatever else will help you get a clear look at the product.&nbsp; Click the smaller images to blow ‘em up.</span></p> <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">Price:</span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">&nbsp; The current high bid on this item. (Sweet deal!)</span></p> <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">The High Bidder: </span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">The user name of the person leading the auction right now. If you’re the high bidder, we’ll show your user name in lights.</span></p> <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">Countdown</span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">: The amount of time left in the auction.&nbsp; (Remember that every new bid adds a little more time to the countdown clock.)</span></p> <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">Bid Button</span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">:&nbsp; Click this to make a bid by using one of the bids you’ve purchased.&nbsp; (Feel the thrill!)</span></p> <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">Buy-It-Now Button</span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">: Click this to buy the item right this second at the retail price -- with a discount for any bids you’ve used on this auction. For instance, if you used 10 bids on an item with a $100 retail price you can Buy-It-Now for $92.50:&nbsp; that’s ($100.00 retail) - ($7.50 in bids) = $92.50.</span></p> <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">The Dashboard</span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">: When logged in, you see the number of bids left in your stockpile, the number of items you’ve won, and your total number of Loyalty Bucks.</span></p> <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">Loyalty Bucks</span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">: For every dollar you spend on bids, you receive a dollar in BigDeal.com Loyalty Bucks. Use them for cash discounts on Gift Cards from popular retailers and other great merchandise in our Credit Store. [Learn more about Loyalty Bucks].</span></p> <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">Product Description</span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">:&nbsp; All the fabulous details about the item at auction.</span></p> <p class="MsoNormal" style="margin-bottom: 6.0pt; line-height: 16.0pt; mso-pagination: none; mso-layout-grid-align: none; text-autospace: none;"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">The Data Window: </span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">&nbsp;Here you’ll find vital details that can help you make winning bids, including a list of all the current bidders, the number of bids placed, and the most recent bids made in this auction. If this item has been auctioned before, you’ll see the historical results of those previous auctions. &nbsp;Slide the window up or down to see the perfect amount of information for you.</span></p> <p class="MsoNormal"><strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">Shipping and Handling Costs (S&amp;H on the site)</span></strong><span style="font-family: Arial; mso-bidi-font-family: Arial; color: #333333;">: Just what it says: How much it will cost to get this item to your door.&nbsp; (Note that local and state taxes aren’t included here; we’ll give you that total if you win the auction.)</span></p> 2009-11-04T17:11:22-08:00 74412 912 75636 false true false true 8 0 Support 5645718 2009-11-16T15:08:32-08:00 <p class="MsoNormal"><span style="font-family: Arial;">The BigDeal.com auction clock is one of our proudest creations.<span style="mso-spacerun: yes;">&nbsp; </span>It’s a simple way to keep things fun and verrry interesting.</span></p> <p class="MsoNormal"><span style="font-family: Arial;">Most auctions will start out with a 24-hour clock. Some will start at 48 or 72 hours. We add a fixed amount of time (usually 30 seconds) to the clock for every bid made.<span style="mso-spacerun: yes;">&nbsp; </span>That means you can’t be shut out by someone else’s last-second bid: you’ll always have time to make your own bid if you wish.</span></p> <p class="MsoNormal"><span style="font-family: Arial;">Once the clock goes under 30 seconds, there’s an added twist: it will never be reset to more than 0:30 seconds.<span style="mso-spacerun: yes;">&nbsp; </span>(The surgeon general warns that a certain amount of frenzied bidding may occur at this time.)</span></p> <p class="MsoNormal">As long as there are bids, the clock will keep running, and when the clock hits zero the high bidder is the winner!</p> 2009-11-04T17:16:49-08:00 74412 1197 75639 false true false true 9 0 Support 5645718 2009-11-16T15:08:45-08:00 <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">There are three prices, but it isn't that complicated. Let us explain.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">The <strong>R</strong><span style="mso-bidi-font-weight: normal;"><strong>etail Price</strong></span> is the everyday store price: what you’d pay right now at a typical retailer. Note that we try to get the most competitive retail price for each item!</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">The <strong style="mso-bidi-font-weight: normal;">Buy It Now Price</strong> is just what the name implies: if you love it and want it right now, you can BUY it right now&nbsp;for this price. (The price is specific to you: it’s equal to the retail price minus the cost of any bids you’ve used in the auction.) For more on Buy It Now, click here.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">The <strong>C</strong><span style="mso-bidi-font-weight: normal;"><strong>urrent Price</strong></span> is the top auction bid at this moment – what the item would sell for if the auction were to end right now.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;"><strong>Example</strong>: Suppose Widget X is up for auction at BigDeal.com.<span style="mso-spacerun: yes;">&nbsp; </span>It sells for $89.95 at a typical store down the street.<span style="mso-spacerun: yes;">&nbsp; </span>In the auction, 25 bids have been made and the current high bid (with six hours left) is $3.75.<span style="mso-spacerun: yes;">&nbsp; </span>You yourself have bid 3 times, though you’re not the current high bidder.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">In this case:</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;"><strong>Retail Price</strong>: $89.95</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;"><strong>Current Price</strong>: $3.75<span style="mso-spacerun: yes;">&nbsp;&nbsp;</span>(That’s the high auction bid at this moment.)</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;"><strong>Buy It Now </strong><strong>Price</strong>: $87.70<span style="mso-spacerun: yes;">&nbsp; </span>(The retail price minus $2.25 -- 3 bids at $0.75 each.)</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">Note that the Current Price rises with each new bid made by anyone, and the Buy It Now price drops with each new bid made by you.<span style="mso-spacerun: yes;">&nbsp; </span>The retail price doesn’t change during an auction.</span></p> 2009-11-04T19:13:04-08:00 74412 1062 75657 false true false true 10 0 Support 5645718 2009-11-16T15:08:58-08:00 <p>Because you, my lucky friend, are the high bidder in the auction! As soon as someone places another bid, your button will turn blue again. Hint: if it's blue, PUSH it!</p> 2009-11-11T18:30:18-08:00 74412 1283 78133 false true false true 11 0 Support 5645718 2009-11-16T15:09:37-08:00 <p>In any auction you have the option to continue bidding or exercise the Buy It Now price. At some point in an auction the amount of your invested bids combined with the current auction price may be more than the Buy It Now price that could acquire the item at. As a courtesy to our customers, we stop them from bidding beyond the point where winning the auction would cost them more money than buying it now. This is why you saw this pop-up. When you see this pop-up, we recommend that you Buy It Now to save more money.</p> 2009-12-21T12:43:02-08:00 74412 940 91007 false true false true 12 0 Support 5645718 2009-12-21T12:43:02-08:00 <p class="MsoNormal"><span style="font-family: Arial;">Knowledge is power, and knowledge power wins auctions.</span></p> <p class="MsoNormal"><span style="font-family: Arial;">Your account has a full set of data for each auction you’re bidding in right now. Here’s some of what you’ll see:</span></p> <p class="MsoNormal"><span style="font-family: Arial;"><strong>BIDS</strong>:<span style="mso-spacerun: yes;">&nbsp; </span>The amount of each bid, who placed it, and when the bid was placed.</span></p> <p class="MsoNormal"><span style="font-family: Arial;"><strong>CURRENT BIDDERS:</strong><span style="mso-spacerun: yes;">&nbsp; </span>The user names of all the active bidders in this auction. You’ll also see how many bids each has placed, how many other auctions each has bid on, and how many auctions each has won. The more auctions we run, the more complete this data will be. Keep checking back.</span></p> <p class="MsoNormal"><span style="font-family: Arial;"><strong>PREVIOUS AUCTIONS:</strong><span style="mso-spacerun: yes;">&nbsp; </span>If there have been past auctions for this same item, you’ll see the details here.<span style="mso-spacerun: yes;">&nbsp; </span>That includes the closing (winning) price,<span style="mso-spacerun: yes;">&nbsp; </span>the number of bidders in earlier auctions, the number of bids per user, and other helpful data.</span></p> <p class="MsoNormal"><span style="font-family: Arial;">We’ll be adding to this data over time. Don’t be shy: keep checking back.</span></p> 2009-11-04T18:44:15-08:00 74412 2316 75652 false true false true 13 0 Support 5645718 2009-11-16T15:10:06-08:00 <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">Celebrate in a manner that feels comfortable: pump your fist, squeal, do a little dance (post video of this).<span style="mso-spacerun: yes;">&nbsp; </span>All celebrations should conform to the laws and customs of your local area.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">Now you’re ready to confirm your auction win.<span style="mso-spacerun: yes;">&nbsp;&nbsp;A</span>&nbsp;button will appear on the Auction Page that says “Checkout.” Click it.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">We’ll confirm your shipping address, credit card information and billing address, and provide you with the final total including shipping (and tax if you live in the great state of California). Once you confirm those points, the item will be on its way to your doorstep.&nbsp;</span></p> <p class="MsoNormal">Note: the "Checkout" button will also show up in the "Your Auctions" section of "My Account".</p> 2009-11-04T19:25:22-08:00 74412 2528 75663 false true false true 14 0 Support 5645718 2009-11-16T15:10:21-08:00 <p>Yes, there is a modest limit. Every user can win up to 10 auctions in a 30 day period. That keeps anyone from acting crazy and dominating all the current auctions. Plus, spread the love. (If you feel like buying more than 10 digital cameras a month, consult your doctor.)&nbsp;</p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">We figure your auction limit based on when you registered, so if you register at 12:01 am on November 20th you can win 10 items between November 20th and December 20th. &nbsp;On December 21st, the clock resets, and all those marvelous 10-baggers are back in business. Note: when you're bidding on an auction, it will "count" toward your 10 auction limit. &nbsp;Example: You've won 5 auctions this month and are now bidding on four others. You'll only be able to win or bid on one more auction until the outcome of the other four are known.</span></p> 2009-11-04T18:55:10-08:00 74412 1500 75654 false true false true 15 0 Support 5645718 2009-11-30T19:26:26-08:00 <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">7 days. Plenty of time. But why wait? The sooner you claim, the sooner it comes.</span></p> 2009-11-04T19:37:09-08:00 74412 1182 75666 false true false true 16 0 Support 5645718 2009-11-16T15:10:53-08:00 <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">See our celebration notes from the previous entry.</span></p> <p class="MsoNormal">Clicking Buy It Now takes you to our Checkout page. We’ll ask for your shipping address, confirm your credit card information and billing address, and provide you with a final total that includes shipping and any tax (again for residents of California only).</p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">Supply your information and click "Place Your Order." Once you do, the item will be on its way to your doorstep.</span></p> <p class="MsoNormal">Note: the "Checkout" button will also appear in the "Your Auctions" section of "My Account"</p> 2009-11-04T19:31:01-08:00 74412 690 75665 false true false true 17 0 Support 5645718 2009-11-16T15:11:26-08:00 <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">As little as we can talk the shipping companies into.<span style="mso-spacerun: yes;">&nbsp; </span>You’ll always know the amount before we ship.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">Shipping costs vary by weight and package size. We sell all sorts of nutty goods, from blenders to<span style="mso-spacerun: yes;">&nbsp; </span>big screen TVs, so shipping charges vary.<span style="mso-spacerun: yes;">&nbsp; </span>Shipping charges for each item are displayed clearly on the Auction Detail Page, so you can see the cost before you bid.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">A side note: If you live in an exotic region like Hawaii or Alaska, shipping charges may be a wee bit more than the amount displayed. If that adjustment is required, we’ll tell you so after you win, but before we ship the item to you. There are no shipping surprises!</span></p> 2009-11-04T19:38:22-08:00 74412 1890 75667 false true false true 18 0 Support 5645718 2009-11-16T15:11:45-08:00 <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">Most items arrive within 14 days after you win or buy them. We hustle them out the door right away, and then it’s up to the shipper.<span style="mso-spacerun: yes;">&nbsp; </span>When we can, we’ll email you a tracking number so that you can trace your item’s beautiful journey (“<em style="mso-bidi-font-style: normal;">o jornada bonito”</em>) through origin, transit and delivery.</span></p> 2009-11-04T19:40:10-08:00 74412 1438 75668 false true false true 19 0 Support 5645718 2009-11-16T15:12:04-08:00 <p>To ensure delivery of your item by Christmas, please be sure to order it no later than December 14th at 11:59 PM for delivery by December 24th. Any auctions won, items bought or Loyalty Rewards redeemed after this time may not arrive in time for Christmas gift giving.</p> 2009-12-01T18:19:23-08:00 74412 712 84445 false true false true 20 0 Support 5645718 2009-12-01T18:19:23-08:00 <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">Yes, absolutely. </span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">Auction lovers that we are, we know the thrill of scoring a great price on a big-screen TV followed by agony when it won’t fit in that special space above the mantle / antlers / bathtub.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">So we have a “no questions asked” return policy. Return any item within 14 days of delivery, period. If it hits your doorstep on June 12, you have until June 26 to send it back. Here’s the complex, multi-step process:</span></p> <ul> <li>Take 30 seconds to get a return authorization</li> <li>Send it on back.</li> </ul> <p>You pay the return shipping, alas. A restocking fee may also be charged on very large items.</p> <p>It’s that simple.<span style="mso-spacerun: yes;">&nbsp; </span>But<span style="mso-spacerun: yes;">&nbsp; </span>our lawyers do insist we post a formal Returns Policy with all i’s dotted and all t’s crossed and facing exactly north.<span style="mso-spacerun: yes;">&nbsp; </span>You can find it <a href="http://support.bigdeal.com/forums/84207/entries/76613" target="_self">here</a>.</p> 2009-11-04T19:44:35-08:00 74412 1668 75670 false true false true 21 0 Support 5645718 2009-11-16T15:12:22-08:00 <p class="MsoNormal">Don’t fret: it’s quick ‘n easy.</p> <p class="MsoNormal">Head to our <a href="http://support.bigdeal.com/requests/anonymous/new" target="_self">Contact Us</a> form.</p> <p class="MsoNormal">One you get there, choose "Returns and Refunds" and "I need a Return Authorization Number". It looks like this:</p> <p class="MsoNormal"><img src="/attachments/token/n9skcja71eiinia/?name=returns.jpg" border="0" alt="returns.jpg" /></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">GIve us the item number from your original shipment notification email. We’ll hit you back with a shipping address and an RMA number. Then you ship the item and make the traditional brushing-off-your-hands motion as it disappears.<span style="mso-spacerun: yes;">&nbsp;</span></span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">We’ll credit your credit card (or whatever payment method you used) as soon as we receive the item and confirm that it’s in good condition.</span></p> 2009-11-04T19:52:47-08:00 74412 574 75671 false true false true 22 0 Support 5645718 2009-11-16T15:12:39-08:00 <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">Yes, absolutely.<span style="mso-spacerun: yes;">&nbsp;</span></span></p> <p class="MsoNormal">We'll refund unused bids for up to 365 days after their purchase.</p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">The fine print: Used bids can’t be refunded. By “used,” we mean bids that you’ve used in an auction, or bids you’ve used to buy an item with the Buy It Now function. </span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">Also, if you received the bids for free, you can’t get a refund on them. (You dog.)</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">Example: Let’s say you bought 500 bids and have used them this way so far:</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">44 were used bidding on 7 items you won.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">73 were used bidding on 23 items you didn’t win.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">12 were used as discounts when you decided to Buy-It-Now during 3 auctions.</span></p> <p class="MsoNormal"><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">44 + 73 + 12 = 129 bids you’ve used so far. 500 - 129 equals… uh, 371, right. That means you can get a full refund on 371 bids.&nbsp;</span></p> <p class="MsoNormal"><strong><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">A word about credit card chargebacks</span></strong><span style="font-family: Arial; mso-bidi-font-family: Times-Roman;">: They’re no fun for us or for you. Let’s avoid them: First, if you want a refund, just ask. Second, if you’re having a problem getting what you want, send an email directly to our VP of Operations, georgel@bigdeal.com. George will make it right.</span></p> 2009-11-04T19:58:51-08:00 74412 2619 75672 false true false true 23 0 Support 5645718 2009-11-16T15:12:55-08:00 <p class="MsoNormal"><span style="font-family: Arial;">The “My Account” page holds all the current information about your account.<span style="mso-spacerun: yes;">&nbsp; </span>You’ll find the “My Account” link in the upper right hand corner of every page on BigDeal.com.</span></p> <p class="MsoNormal"><span style="font-family: Arial;">You can change, adjust, or otherwise tweak these elements:</span></p> <p class="MsoNormal"><span style="font-family: Arial;"><strong>Account Settings</strong>:<span style="mso-spacerun: yes;">&nbsp; </span>Your first and last name, user name, and email address.&nbsp;</span></p> <p class="MsoNormal"><span style="font-family: Arial;"><strong>Password</strong>:<span style="mso-spacerun: yes;">&nbsp; </span>This can be changed at any time.<span style="mso-spacerun: yes;">&nbsp;</span><span style="mso-spacerun: yes;"><a href="http://bigdeal.com/settings/password/" target="_self">Learn more</a></span><span style="mso-spacerun: yes;">.</span></span></p> <p class="MsoNormal"><span style="font-family: Arial;"><strong>Shipping Addresses</strong>:<span style="mso-spacerun: yes;">&nbsp; </span>Edit your existing addresses or add new ones.<span style="mso-spacerun: yes;">&nbsp; </span>You can store multiple shipping addresses in your account.</span></p> <p class="MsoNormal"><span style="font-family: Arial;"><strong>Payment Information</strong>:<span style="mso-spacerun: yes;">&nbsp; </span>Your credit card information and billing address.</span></p> <p class="MsoNormal"><span style="font-family: Arial;"><strong>Notifications</strong>:<span style="mso-spacerun: yes;">&nbsp; </span>Opt into or out of our fascinating, helpful emails.</span></p> 2009-11-04T20:03:44-08:00 74412 545 75675 false true false true 24 0 Support 5645718 2009-11-16T15:13:14-08:00